Privacy policy

This English translation is provided for information only. In the event of any discrepancy, the French version (version française) prevails.

Data controller: Garance Fiedler, garance.fiedler@gmail.com.

Data collected and purposes

• (a) Contact form: name, email, phone, message, to reply to your request;
• (b) Booking via Calendly: identity, contact details, time slot;
• (c) Session follow-up: case history and session notes, to provide support;
• (d) Invoicing and accounting.

Legal bases

Pre-contractual measures and performance of the contract (a, b, d); legal obligation (d); your explicit consent for the health data you share with me (c).

Retention periods

Requests not followed up: 3 years maximum; client files: 5 years after the last session; accounting documents: 10 years.

Recipients

Myself only, together with my technical service providers: website host (o2switch, in France), Calendly, email provider, accountant and, only if you accept them, the audience measurement tools described below. No data is sold.

Security

Session notes are kept securely, on paper and under lock and key.

Your rights

Access, rectification, erasure, restriction, objection, portability, withdrawal of consent: write to garance.fiedler@gmail.com. You may also lodge a complaint with the CNIL (French data protection authority).

Cookies and audience measurement

On your first visit, a banner lets you accept or refuse cookies. Until you accept, no measurement tool is loaded. Your choice is kept for 6 months; you can change it at any time via the “Manage cookies” link at the bottom of every page.

If you accept, the following tools may be used:

• Google Analytics (Google Ireland Ltd): visit statistics (pages viewed, where visits come from, actions such as clicking “Book”). Cookies kept for 13 months maximum.
• Google Ads (Google Ireland Ltd): measuring the effectiveness of advertisements.
• Microsoft Clarity (Microsoft Ireland): anonymised analysis of browsing (areas clicked, scrolling) to improve the usability of the website. Form fields are masked.
• Calendly: booking then opens in a window embedded in the website; Calendly is subject to its own privacy policy. Where your visit came from (for example “Instagram”) may be passed on to Calendly with your booking.

These tools may involve data transfers outside the European Union, governed by the EU–US Data Privacy Framework. None of these tools receives the content of your messages or any health information.

The YouTube video is only loaded (in “no-cookie” mode, youtube-nocookie.com) if you click on it.