Terms of sale

This English translation is provided for information only. In the event of any discrepancy, the French version (version française) prevails.

Article 1 – Scope and general provisions

These General Terms of Sale (the “Terms”) apply, without restriction or reservation, to all services offered by Garance Fiedler, hypnotherapist, operating as a sole trader (auto-entrepreneur), SIRET 952 344 166 000 14, whose practice is located at 28, bd du Roi René, 13100 Aix-en-Provence, France (the “Practitioner”).

The Practitioner offers advice, support and sessions of Ericksonian hypnosis / brief therapies and EMDR (at the practice, at home or remotely by video call).

Any booking of a session implies the full and unreserved acceptance of these Terms by the client (the “Client”).

Article 2 – Legal notice and nature of the services

Non-medical: the sessions in no way constitute medical procedures or clinical psychotherapy within the meaning of conventional medicine. They are part of a support approach focused on well-being, personal development and behavioural change.

Continuing treatment: hypnotherapy is complementary and is in no way a substitute for medical advice, diagnosis or treatment. The Client must under no circumstances stop or change their treatment without the prior agreement of their doctor. The Client undertakes to provide truthful information and to report any relevant medical or psychiatric history.

Obligation of means: the Practitioner undertakes to apply all of her skills. As this is a form of human support, she is bound by an obligation of means and not of result.

Article 3 – Booking

The Client may book a consultation online via the hypnotherapie-aix.fr website, by phone or text on +33 6 25 52 60 28, or via Calendly.

Article 4 – Prices and payment terms

4.1. Prices

Prices are shown on the website and displayed at the practice, in euros. VAT not applicable, article 293 B of the French General Tax Code (CGI). The Practitioner reserves the right to change her prices at any time; services are invoiced on the basis of the prices in force when the booking is confirmed.

4.2. Payment terms

At the practice: cash, bank transfer (bank details or Wero) or cheque payable to Garance Fiedler.
Remotely (video call): payment via Wero no later than the start of the session. Without payment, the session is cancelled.

An invoice is given to the Client. Some French complementary health insurers (mutuelles) reimburse part of the cost of hypnosis sessions on presentation of an invoice.

Article 5 – Lateness, cancellation and rescheduling

5.1. Client lateness

If the Client is late, the session ends at the originally scheduled time and remains payable in full.

5.2. Cancellation or rescheduling by the Client

Any cancellation or rescheduling must be made at least 24 hours before the session, by phone, text or email. After that, the session is due and invoiced (except in a justified case of force majeure).

5.3. Cancellation by the Practitioner

If she is unable to attend or in a case of force majeure, the Practitioner informs the Client as soon as possible and offers to reschedule. If no slot is suitable, any sums paid are refunded in full.

Article 6 – Right of withdrawal (remote bookings)

In accordance with article L. 221-18 of the French Consumer Code, for any booking made exclusively at a distance, the Client has a withdrawal period of 14 days from the booking. Model form:

“For the attention of Garance Fiedler, 28 bd du Roi René, 13100 Aix-en-Provence, France, garance.fiedler@gmail.com. I hereby give notice that I withdraw from my contract for the provision of the following service: […], ordered on […]. Last name, first name: […]. Address: […]. Date: […]. Signature: […].”

In accordance with article L. 221-28, if the session takes place before the end of this period at the Client’s express request, the Client waives the right of withdrawal once the service has been fully performed. If the Client withdraws after the session has started, they pay for the part of the service already provided.

Article 7 – Confidentiality and professional ethics

The Practitioner undertakes to keep strictly confidential all exchanges and information shared during sessions. What is said is not passed on to any third party, except with the Client’s explicit consent or where required by law. See the privacy policy.

Article 8 – Personal data protection

The Practitioner collects and processes personal data (last name, first name, phone, email, follow-up information) to manage appointments, follow up sessions, invoice and communicate. The Client has the right to access, rectify, erase or object to this data by writing to garance.fiedler@gmail.com. See the privacy policy.

Article 9 – Intellectual property

All content on the website (texts, images, logos, graphics, videos, audio recordings) is the exclusive property of the Practitioner or her partners. Any unauthorised reproduction is prohibited without prior written consent.

Article 10 – Complaints

In the event of a dispute, the Client must first contact the Practitioner by email or post to try to find an amicable solution: Garance Fiedler, 28 bd du Roi René, 13100 Aix-en-Provence, France, garance.fiedler@gmail.com.

Article 11 – Applicable law

These Terms are governed by French law. In the event of a dispute not resolved amicably, the consumer may bring proceedings, at their choice, before the court of their place of residence or that of the place where the service was provided.